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Tracking & Delivery
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Return & Refund
Processing
Payment
Account Issues
Pre-sale
Legal/Security&Privacy
Media/CSR
Suggestion/Dispute
How do I contact the shipping company?
Is expedited shipping possible?
Can I receive my order before a certain date?
Why doesn't the location of the package match my address?
Why do my later orders arrive faster?
How long will the order take to arrive?
Where is my order?
Why is my order delayed?
Why are there no tracking updates?
Why was my package returned to the sender?
What is "On-Time Delivery Guarantee"?
I notice that my package has been declined by the customs. What can I do?
Are there any additional fee?
Why can't I modify my invoice information?
Delivered but not received
What if I clicked "Received" before delivered?
What happens if I am not at home when my package arrives?
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?